Research supports the importance of reassurance communication in maintaining the overall mental and physical health of aging adults. Enter OLiVeR and a simple, tested approach to understanding how to effectively communicate with older adults in volunteer situations and in health, human service or caregiving settings. The OLiVeR technique (Observe, Listen, Validate and Respond or Report) is at the core of each of the learning packages in the Maximizing Brief Encounters seminar series. Topics: Importance of attitude in communication, Basic communication strategies, Communication challenges as we age, How to overcome these challenges. Created by Sharon Johson, MS of Oregon State University Extension Services. WORKSHOP IN A BOX LEARNING PACKAGE CONTENTS : Instructor Guidebook, One Student Workbook, CD containing Presentation in a variety of formats (video with voice, Powerpoint, and browser), Printable evaluation forms, Printable activity sheets for group work and quizzes for certification,all in a convenient vinyl organizing case. |